Allergy Information
Should you have any special food requirements or allergies please mention this in the comments or call the shop on the number at the top of your screen. Please tell us before we prepare your order should this be the case.
Before placing your order, please inform us if a person in your part has a food allergy or intolerance.
Please Note: Some of our dishes contain GM oil.
Payment
Payment can be made with cash or card and our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
NOTE: Please make sure you allow your card payment to complete to make sure we receive your order. Closing the page too early may cause your order to fail processing.
Service Fee
A service fee of 50p is charged to all orders to cover the cost of operating our website and app paid to The FoodHouse.
Ordering & Cancellation of orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent. 10% off applies to orders over £10 and excludes meal deals and delivery charges. Once your order has been confirmed it cannot be amended or cancelled.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
Discounts
10% discount promotion apples to main menu items only. This discount is not offered if a meal deal is added to checkout. Discount does also not apply to delivery charge or card charges.
Products
Side orders are subject to availability. In most cases, your local (company) store manager will offer an alternative for any out-of-stock item. Although every care is taken, some products may contain nuts or bones. The Desserts, Ice Cream and Ham sold by (company) may contain nut derivatives. Although great care has been taken to remove all bones from chicken and ham, some may remain. Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the checkout if your order is below the minimum value. Starters, drinks and desserts are only delivered with a pizza or meal deal.
Delivery times
Our goal is to provide the best delivery service in the market which includes an excellent reputation for on-time delivery. Unfortunately, things don’t always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.
Feedback
Any feedback you leave will be visible to others. You agree that the name you have used when registering will be used when leaving feedback. If you would live to leave feedback but would like your surname removed from the feedback screen please email webmaster@thefoodhouse.co.uk and request this. Please include your email address you have used to register on our system. Please be aware the management reserves the right to remove any offensive feedback or inappropriate feedback.
Latest Order Time
Please be aware we are unable to accept orders for either delivery or collection less than 15 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.
Trade Marks & Copyright
All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of (company) and is protected by UK and European copyright laws. The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited. (company) respects the trademarks of any other company.
